کتاب الکترونیکی DESIGNING UX FORMS

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Preface ………………………………………………………………………x
Who Should Read This Book …………………………………………………………….. x
Conventions Used …………………………………………………………………………….. x
Tips, Notes, and Warnings………………………………………………………. x
Supplementary Materials…………………………………………………………………. xi
Chapter 1 Introduction ……………………………………….1
Designing Forms Is the Worst Best Job in the World ………………………..1
Some (Crucial) Definitions…………………………………………………………………2
Three Dimensions………………………………………………………………………………4
Which Forms This Book Is About……………………………………………………….5
Online………………………………………………………………………………………5
Mobile……………………………………………………………………………………..6
Touch……………………………………………………………………………………….7
Accessibility …………………………………………………………………………….8
Performance ……………………………………………………………………………8
One Design to Rule Them All …………………………………………………………….8
What Makes a Good Form? ……………………………………………………………….9
iv Designing UX: FormsChapter 2 Form Projects……………………………………11
Form-specific Information Gathering ……………………………………………..12
Questions to Ask ……………………………………………………………………12
What If You’re Doing Agile Development or Lean UX?………….13
What If the Form Is Part of a Bigger Web Project? ……………….14
How to Ask…………………………………………………………………………….14
Who to Ask ……………………………………………………………………………14
Metrics…………………………………………………………………………………………….15
Metrics Can Highlight Design Issues……………………………………..16
Don’t Copy Others……………………………………………………………………………17
A Guiding Principle for Form Design……………………………………………….18
Chapter 3 Words ………………………………………………….20
Words Matter Most………………………………………………………………………….20
Questions…………………………………………………………………………………………22
Good Form Questions Are Hard to Find…………………………………23
What Is a Question? ………………………………………………………………24
Four-stage Model for Question Answering……………………………26
Satisficing………………………………………………………………………………36
Judgement: Checking Answer Suitability, and Making
Adjustments…………………………………………………………………………..41
Table of Contents vAnswering: Physically Providing the Answer…………………………44
Question-level Help……………………………………………………………….51
Deciding What Questions to Ask …………………………………………..54
Common Questions……………………………………………………………….58
Other Words in Forms ……………………………………………………………………..73
Headings………………………………………………………………………………..74
Button Labels…………………………………………………………………………77
Messages ……………………………………………………………………………….79
General Instructions………………………………………………………………80
Yours or Mine?…………………………………………………………………………………82
Start Without Pronouns………………………………………………………..82
Where Pronouns Can Be Helpful……………………………………………83
Referring to More Than Two Parties………………………………………83
Words That Work……………………………………………………………………………..84
Chapter 4 Layout…………………………………………………87
A Mantra: It’s All about Balance ……………………………………………………..87
For Realz ………………………………………………………………………………………….88
Choose Your Field Types…………………………………………………………………..89
Problems with Using “Enhancements” to Answer Field Types.91
Alignment………………………………………………………………………………………117
vi Designing UX: FormsVertical Path to Completion ………………………………………………..118
Aligning Answer Fields………………………………………………………..120
Label Placement………………………………………………………………….125
Button Alignment……………………………………………………………….135
Spacing …………………………………………………………………………………………138
Proximity …………………………………………………………………………….138
Text Box Widths………………………………………………………………….145
Empty Text Boxes………………………………………………………………..148
Touch Tips……………………………………………………………………………154
Color……………………………………………………………………………………………..154
Be Very Careful with Color………………………………………………….157
What Colors Should You Use? …………………………………………….162
Color Blindness……………………………………………………………………164
Color Contrast…………………………………………………………………….166
Required Versus Optional Fields ……………………………………………………169
Buttons …………………………………………………………………………………………174
Typography……………………………………………………………………………………175
Typeface………………………………………………………………………………176
Case …………………………………………………………………………………….183
Line Length …………………………………………………………………………186
Contact Information……………………………………………………………………..188
Table of Contents viiWhat’s Absent from Our Layout……………………………………………………189
Review…………………………………………………………………………………………..189
Chapter 5 Flow …………………………………………………..195
Order……………………………………………………………………………………………..195
Question Order……………………………………………………………………198
Principles for Deciding Question Order………………………………198
Screens………………………………………………………………………………..203
Before and After………………………………………………………………… 215
Validation ……………………………………………………………………………………..228
Two Types of Errors……………………………………………………………..228
Errors of Omission……………………………………………………………….228
Inline Validation…………………………………………………………………. 231
Messages……………………………………………………………………………………….234
Error Messages ……………………………………………………………………235
Warnings …………………………………………………………………………….239
Success………………………………………………………………………………..240
System Processing ……………………………………………………………… 241
From Good to Great………………………………………………………………………243
Reduce Workload………………………………………………………………..243
Tailor the Experience………………………………………………………….. 251
viii Designing UX: FormsThe Art and Science of Flow …………………………………………………………259
Appendix A Forms Documentation: QxQ…..261
Contents of a QxQ ……………………………………………………………………….. 261
The Investment in a QxQ Has a Great Return……………………………….262